Who We Are
We Care Like Family
About Vacenti Excellence in care delivery, quality of life and customer service
At Vacenti, we have been delivering exceptional aged care and senior living services to South-East Queensland for over 40 years. As a family-owned business, our core values of warmth, integrity, and respect guide everything we do. We pride ourselves on creating an environment where our residents are treated like family, ensuring they feel valued and supported at all times.
Living at a Vacenti home means joining a caring, connected community where your needs are understood and met with personalised attention. We build strong, trusting relationships with each resident and their loved ones, ensuring that we deliver the highest quality of life and care, tailored to individual needs. Our focus on customer service ensures that everyone feels respected, heard, and cared for, making Vacenti a place where you truly belong.
To exceed expectations in aged care living by redefining choice and service delivery.
Our Vision Valuing life and wellbeing through personalised care.
At Vacenti, we put people first.
At Vacenti, we put people first by ensuring that each resident’s rights and individual needs are always respected. Our PERSON approach is at the heart of everything we do, guiding our employees to support residents in enjoying a more independent lifestyle while also providing the necessary care and assistance to help them live well. Every interaction is focused on making sure our residents feel valued, understood, and empowered to live life to the fullest.
We are committed to continual improvement through our multifaceted feedback process, which is a vital part of ensuring we consistently meet the needs of our residents and their families. This process encourages open communication and helps us create an environment where everyone feels heard, respected, and appreciated. At Vacenti, we prioritise feedback because it allows us to grow and improve, further enhancing the care and service we provide.
Personalise
Empathise
Respond
Strive
Own it
Never stop
Live Well
At Vacenti, we focus on enhancing the quality of life for each resident, supporting their independence and self-worth at every stage of life. Our care is tailored to meet individual needs, empowering residents to make choices that align with their preferences.
We encourage an active and social lifestyle, offering a variety of activities that promote engagement and connection. Whether through group activities or personal hobbies, we help residents stay active and involved, ensuring they live each day to the fullest.
Explore Your Options
At Vacenti, we recognise that each person has their own preferences and needs, which is why we offer a variety of accommodation, services, and lifestyle options. Whether you’re looking for more independence or additional support, we provide choices that allow you to live in a way that suits you best.
In addition to our standard services, you have the option to enhance your experience with a range of additional services, available on a fee-for-service basis. This flexibility ensures that you can tailor your care and lifestyle to meet your evolving needs, giving you control over your journey at Vacenti.
Keep Family And Loved Ones Close
At Vacenti, we create beautiful spaces that encourage family connections, making it easy for loved ones to stay involved in your life. Our residences offer opportunities for visits and shared activities, helping you remain close to those who matter most.
We prioritise peace of mind by providing dedicated care from passionate staff, ensuring both residents and their families feel supported. Family and friends are always welcome to visit or send messages, keeping those important connections strong.
Feel safe, secure, respected
At Vacenti, we provide a clean, safe, and secure environment where residents can maintain their identity, dignity, and privacy while feeling at home. We respect each individual’s cultural, lifestyle, and spiritual needs, ensuring comfort and support.
Aligned with the Aged Care Quality Standards, we are committed to delivering high-quality care, focusing on safety, respect, and positive outcomes for every resident.
Connect with Qualified, Caring staff
At Vacenti, our experienced, compassionate staff work together to meet your needs and exceed your expectations. Our nursing, hotel services, and allied health professionals are always available to provide support and answer any questions you may have.
Our commitment to high-quality care is reflected in our nursing leadership, with our nursing leader on track to become one of the highest qualified nurses in Australia, ensuring expert care for all our residents.