Servizi
Premium Services
Servizi – A Premium Lifestyle Experience
Servizi is a user-pays program designed to enhance daily living with a touch of luxury. Offering more than just standard care, these Additional Services go above and beyond what’s included in government-funded aged care, bringing an elevated experience to residents at Vacenti.
With a focus on quality, transparency, and value, Servizi delivers carefully curated products and services that enrich each resident’s journey. From premium amenities to personalized experiences, every offering is tailored to support comfort and enjoyment.
Importantly, Servizi is seamlessly integrated into our care approach. Each service is monitored for resident satisfaction and engagement, ensuring it remains a meaningful and valuable part of life at Vacenti.
Luxury Inclusions
At Vacenti, our luxury inclusions provide a higher level of comfort and care, with offerings like a dedicated Concierge, Smart TV, hot breakfasts, and in-house cooked meal choices as standard. These features ensure a convenient, elevated living experience.
For added flexibility, you can choose from additional luxury options that suit your needs, including personalised welcome and birthday gifts. With priority Concierge access and tailored services, we make sure your stay is both indulgent and unique.
Companion Services – Genuine Connection and Support
Companion services are a cornerstone of the Servizi offering at Vacenti, designed to provide far more than just supervision. For our residents, a Companion means genuine friendship, meaningful conversation, and trusted support.
Every interaction is guided by resident choice — they decide how they engage, each and every time. This empowers individuals to remain active participants in shaping their day and their experiences.
Whether it’s a peaceful walk in the garden, sharing stories over a cup of tea, or teaching a staff member how to play chess, Servizi’s one-on-one companionship brings warmth, purpose, and joy to daily life.
Servizi Frequently Asked Questions
All services that have been agreed to are itemised on your monthly invoice. These services are also tracked by the Servizi Concierge and they can provide updated information upon request.
Your Servizi concierge will be able to update you as to what services have been given. All events will require a RSVP and must have be authorized by the resident or EPOA, this will also be recorded for compliance.
If you can no longer participate in services you have the choice to have the additional service substituted. An example of this-you can no longer leave the Home you may opt for more Companion hours to keep the resident company one on one.
Each Home has a designated Servizi concierge. The concierge will be introduced to you either on initial tour of Home, day of admission or during first week. They will be available Monday to Friday 8.30am to 5pm.
Yes, your partner, daughter, son, friend, or any family member is welcome to join you in most activities, as we strongly encourage family involvement and connection at Vacenti. Some activities may have limited space or require notice for planning purposes, so we recommend speaking with our Care team or Concierge in advance to confirm details and ensure the best experience for everyone involved.
In addition to care fees you may also be required to pay an accommodation payment. The accommodation payment refers to the price of the room that you choose and will vary across aged care homes. The amount that you are required to pay is based upon an individual’s assets and income and is determined by Services Australia upon completing a means test. You may be required to pay all or contribute to the cost of your accommodation. The means test is not compulsory to complete, but for those who choose not to you will be required to pay the full room price.
You can expect that all the little details have been taken care of. For outings at restaurants etc we have already prepped the chef and venue. We will get you there and back to the Home. We will take care of all payments which will be itemised on your Vacenti monthly billing. We will ensure that medication is taken when it should be. Bathroom breaks are done ensuring dignity for the resident.
If you would like to order any of our Servizi services or have any questions there are many ways to do so
If you would like to order any of our Servizi services or have any questions, there are several easy ways to get in touch with us. You can reach us by phone at (07) 2102 7549 or email at servizi@vacenti.com.au. Our team is always ready to assist with any queries or service requests you may have.
Alternatively, you can fill out the form below to indicate the services you are interested in. One of our dedicated Servizi Concierge Team members will reach out to you shortly to provide more information and assist you with your request.
General Enquiries
Servizi Enquiry Form
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