Learning Hub
In Order High Quality Care & Support
Supporting Education and Training is Important to Vacenti
At Vacenti, we developed the Learning Hub program to ensure that new staff are not only capable and skilled but also confident and compassionate when providing care and support to our residents. The program aims to build resident confidence by training staff to be competent in delivering high-quality care and services. The Learning Hub features four key areas, or ‘Zones,’ that mirror real environments found in every Vacenti home: the dining area, bedroom, ensuite, and utility room. These zones are designed to function just like the actual spaces within our homes, providing a realistic training experience.
The Learning Hub offers a safe, hands-on training environment where new staff can learn and practice essential care tasks. Activities in each zone focus on a range of care concepts, including supporting residents during dining services, providing care in the bedroom and bathroom, and managing linen, waste, and cleaning tasks in these spaces. By simulating real-world scenarios, the program ensures that staff are well-prepared to meet the diverse needs of our residents and deliver excellent care.
Our Learning Hub
At Vacenti, all new staff, regardless of role or department, undergo comprehensive orientation to ensure they understand the importance of attention to detail and respecting the personal preferences of each resident. Our PERSON-centred values are emphasised throughout every training scenario, ensuring that staff are equipped with the knowledge and skills to provide personalised care. The Learning Hub is fully equipped with relevant supplies and equipment to cover a wide range of care scenarios, including mechanical lifting devices that support manual handling training. Our on-site Physiotherapist provides one-on-one training for new staff, ensuring safe and effective care practices.
During orientation, staff are often paired to carry out various care activities, such as assisting with mobility, eating, and lifting, using mechanical equipment. This hands-on experience allows employees to better understand the physical and emotional needs of residents, providing them with empathy and insight into the care process. By practicing these tasks with one another, new staff can deeply appreciate the significance of our core values: Personalise, Empathise, Respond, Strive, Own it, and Never give up. This training approach ensures that all staff are committed to delivering high-quality, compassionate care.
Education and Coaching
The Learning Hub at Vacenti serves not only as an orientation space for new employees but also as a vital resource for ongoing education and coaching of clinical staff. It plays a crucial role in supporting staff in the development of their clinical skills, particularly in complex aspects of care. One key feature of the Hub is the Geriatric Manikin, which is used to simulate common nursing procedures, offering a safe and controlled environment for new and graduate nurses to practice and refine their skills.
Additionally, the Learning Hub is utilised for the production of educational videos and briefings, such as those focused on infection control and the Vacenti COVID-19 Surge Workforce. These resources are filmed in a realistic setting, ensuring the content is relevant and applicable to all staff across Vacenti’s homes, regardless of their department or role. This hands-on approach allows staff to engage with real-life scenarios, reinforcing important learning outcomes and fostering a well-rounded, competent workforce.
Vacenti also has strategic alliances with external organisations such as hospitals, TAFE and Universities to provide the latest industry information and innovative ideas.
At Vacenti, we actively engage in research projects and continuously seek innovative ways to improve the quality of care and services we provide. Our commitment to excellence drives us to explore new practices and refine our approaches to aged care, ensuring we remain at the forefront of the industry.
We also run a Clinical Graduate Program designed to support newly graduated registered staff by providing them with practical on-the-job experience to complement their academic knowledge. In addition, we collaborate with local universities and TAFE QLD to offer student placements, giving students the opportunity to gain hands-on experience while contributing to the development of our future workforce.
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