Vacenti Update on Coronavirus – COVID-19 – Update no 28 – Aged Care Direction 13
Information as at Friday 20th November 2020

It has been 6 weeks since the last communication and we thought it time to update you. As we are all aware, Queensland has done a wonderful job in keeping COVID out of our community with zero, or next to zero case numbers being the norm. Our COVID action plan remains in a high state of alert and each home’s Response Plans are still being constantly updated as we learn more, and provided more information. Our COVID Committee continues to meet fortnightly. As far as Vacenti is concerned, COVID-19 remains high risk until we are advised otherwise.

Aged Care Direction No 13

On the 3rd November, Aged Care Direction No 13 was released. The only change in this Direction is that visitors and families are now not allowed to enter a facility if you are waiting on a COVID-19 test result. In keeping with previous Directions, Aged Care Direction 13 still has different requirements depending on whether we in a Restricted Zone or an Non-restricted Zone. As at today, all Vacenti facilities are in a Non-restricted Zone.

As a reminder, the following are Aged Care Direction No 13 requirements: –
Aged Care Direction 13 – When a visitor cannot enter a residential aged care site

Paragraph 9 of Aged Care Direction 13 states:

A person must not enter, or remain on, the premises of a residential aged care facility in the State of Queensland from the time of publication of this direction until the end of the declared public health emergency if:

• during the 14 days immediately preceding the entry, the person arrived in Australia from a place outside Australia; or
• during the 14 days immediately preceding the entry, the person has been in a place which at the time of entry is a COVID-19 hotspot; or
• during the 14 days immediately preceding the entry, the person had known contact with a person who has a confirmed case of COVID-19; or
• the person has a temperature equal to or higher than 37.5 degrees or symptoms consistent with COVID-19; or
• the person has been tested for COVID-19, and has not yet received the results of that test; or
• the person does not have an up to date vaccination against influenza, if the vaccination is available to the person.

We wish to highlight that Aged Care Direction 13 still requires all visitors to have an up-to-date flu vaccination, unless it is medically unavailable.

Declared Hotspots

As we have seen over the last couple of days, Declared Hotspots can change at any time. Last Monday night, 16th November, 20 South Australian Local Government areas were declared as hotspots. The whole of Victoria is still declared as a hotspot as are the 32 Local Government areas in NSW.

Persons who have been to a declared hotspot in the previous 14 days cannot enter an aged care service.

covid hot spot hot spot

Aged Care Direction 13 – Visitation Restrictions
Under Aged Care Direction 13, residents are allowed to have visitors on the following basis:-

  • Care and support visits, other than an end of life visit, are limited to a maximum of two visitors at a time per resident.
  • For end of life visits, more than two visitors may visit a resident at one time.
  • If a person is attending a residential aged care facility to visit a resident, they must, to the extent reasonably practicable:
    a. practise physical distancing; and
    b. limit their contact with other persons at the facility.
  • In order to maintain social distancing, we request all visits be undertaken in either the resident’s room or outdoor areas only.

Aged Care Direction 13 – Taking Residents Off Site
Under Aged Care Direction No 13, residents are permitted to leave the facility, including:-

  • to receive or access health care,
  • to attend small family gatherings,
  • to undertake exercise,
  • to undertake group excursions with other residents,
  • to receive end of life or palliative care, or
  •  to attend a funeral.

Residents who form part of a familial group (for example, couples, siblings) or close friends are permitted to leave the facility together.

We require all residents and families to complete the Resident Leave Register at reception, both on exiting and return to assist us in our risk assessment and surveillance protocols. Sign out is particularly important for contact tracing. Be very vigilant about social distancing and personal hygiene whilst you are off site.

Vacenti Visiting Hours

  • Vacenti homes are open for visits Monday to Saturday during normal hours of 8:30am to 4:30pm.
  • Sunday and after-hours visits will continue to be by appointment only. Please contact your Facility Manager to arrange this.

Vacenti Christmas Functions

Vacenti homes will be undertaking Christmas functions this year, but in a COVID safe manner with physical distancing being applied. This may change how and where the functions are conducted. To allow some equity, family members are limited to a maximum of 2 per resident. Each of our homes will be corresponding directly about the specific arrangements for the home through their newsletter or mail out.

Contact options

Please feel free to make telephone contact with your loved one, or make use of our video telehealth. The main application we are using so far is Skype. You can download Skype from https://www.skype.com/en/get-skype/.

Our Skype details are as follows:

 

Skype Account Name Skype associated Email Address Who to email to create a booking
Portofino TeleHealth PH.TeleHealth@outlook.com Admin.PH@vacenti.com.au
Casa D’amore TeleHealth CD.TeleHealth@outlook.com Admin.CD@vacenti.com.au
Marebello TeleHealth MB.TeleHealth@outlook.com Admin.MB@vacenti.com.au
Lorocco TeleHealth LO.TeleHealth@outlook.com Admin.LO@vacenti.com.au
Esida TeleHealth ES.TeleHealth@outlook.com Admin.ES@vacenti.com.au

 

The protocol to arrange a Skype call between you and your loved one is as follows:

1.       Email our lovely Administration personnel at the respective home (see “Who to email to create a booking above”) with the residents name, preferred booking date and time, your contact phone no, your Skype Name and Skype related email address. Please send this email Mon to Fri during business hours and with at least 48 hours notice.

2.       Our Administration staff will then add you to our Skype Contacts list. This will involve sending you a “wave” which you will need to accept so it adds you to our contacts list. Alternatively, you can seek us out using the Skype Account Name above, or the Skype associated email address. Send us a “wave” and we will respond. The end result we need is that both parties are in the respective Skype Contacts List for a connection to happen.

3.       At, or as close as we can to the nominated time, we will call you. Please do not call us. We cannot guarantee that a staff member is available at the exact time to take calls.

We do not have any COVID-19 cases in any of our homes.

Also please take note of Qld Health’s request for anyone living in the Logan and Springfield Lakes regions to be tested.

Please pass this email along to family and friends who may not be getting them. Please let us know of anybody who needs to be added to our mailing list along with the resident’s name and relationship.


For further information refer to Vacenti Updates

Click here Vacenti Update on Coronavirus – COVID-19 – Update no 28 – 20th November, 2020

Click here  Vacenti Update on Coronavirus – COVID-19 – Update no 27, 1st October, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 26, 24th September, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 24, 3rd September, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 23, 12th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 22, 12th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 21, 10th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 20, 31st July, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 19, 31st July, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 18, 29th July, 2020

Click here –  Vacenti Update on Coronavirus – COVID-19 – Update no 16, 26th June, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 15, 19th June, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 14, 10th June, 2020

Click here  – Vacenti Update on Coronavirus – COVID-19 – Update no 13, 25th May, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 12, 9th May, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 11, 30th April, 2020

Click here –  Vacenti Update on Coronavirus – COVID-19 – Update no 10, 27th April, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 –  Update no 9, 17th April, 2020

Click here– Vacenti Update on Coronavirus – COVID-19 –  Update no 8, 17th April, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 7, 31st March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 6, 27th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 5, 24th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 4 , 18th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 3, 06th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 2, 02nd March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 1, 17th February, 2020