Vacenti Update on Coronavirus – COVID-19 – Update no 24

Information as at Wednesday 2nd September 2020

Good afternoon

2nd day of Spring! An update on the lockdown and upcoming Father’s Day.

Status of “Restricted Zone” / Lockdown.

As you are aware, all Vacenti Homes were included in Qld Health’s Restricted Zones last Saturday week, 22nd August. Being included in a Restricted Zone meant that our homes went into immediate lockdown with very strict visitation entry and exit requirements. As of today, 2nd September, this position has not changed. We have not received any formal notification as to when this Restricted Zone / Lockdown will be ceased.

In fact, over the past week Qld Health has extended the areas included in the Restricted Zone to include the Gold Coast and Darling Downs areas. Whilst this area extension has no direct impact on Vacenti homes or change in status, this expansion of areas in the Restricted Zones does tell us that Vacenti Homes are unlikely to come out of Restricted Zone (and hence lockdown) whist the authorities are still actively Contact Tracing. We also received a letter from the Director General of the Department of Health indicating it could last at least four weeks.

So, as a summary, all Vacenti homes will remain in lockdown whilst we are included in a Restricted Zone.

Father’s Day –  this Sunday 6th September

No change to the lockdown status will be extremely disappointing for many and, in particular, for Father’s Day which was to be this Sunday, 1st September. We are sorry, but under the Aged Care Direction, we cannot allow any social visits on the day other than those already approved for the direct provision of care.

However, our homes and their amazing lifestyle teams are going to make it as pleasant as we are able with activities such as:

  • Big Father’s Day breakfasts,
  • Fathers’ Day BBQs and beer afternoon with music,
  • Men’s sessions with drinks at men workshop,
  • “Blue iced cupcakes for morning tea” and other special morning teas,

and much more.

It will certainly not replace the ability of any loving and caring family to make Dad feel special on the day but we will do our best.

Feel free to drop any gifts for your Dad into reception and we will ensure delivery on the day.

Contact options for Father’s Day

We know many will want to make contact with their loved ones on Father’s Day. By all means make a phone call, or have a video link hook up with our Telehealth stations. Most are now setup to use Skype, Microsoft Teams and Zoom. If you wish to arrange a video hookup then we are asking that you book the session with our Admin staff before this Friday afternoon 4pm.

Our Skype details are as follows:

Skype Account Name Skype associated Email Address Who to email to create a booking
Portofino TeleHealth PH.TeleHealth@outlook.com Admin.PH@vacenti.com.au
Casa D’amore TeleHealth CD.TeleHealth@outlook.com Admin.CD@vacenti.com.au
Marebello TeleHealth MB.TeleHealth@outlook.com Admin.MB@vacenti.com.au
Lorocco TeleHealth LO.TeleHealth@outlook.com Admin.LO@vacenti.com.au
Esida TeleHealth ES.TeleHealth@outlook.com Admin.ES@vacenti.com.au

 

Vacenti Update on Coronavirus – COVID-19 – Update no 23 – Notice of Lockdown

Information as at Saturday 22nd August 2020

Good morning

Sorry for the early email. Overnight, most of our homes received a phone call from Queensland Health that all aged care homes are  to go into immediate lock down. We believe this is linked to the Juvenile detention centre and is a precautionary measure. We have no further information than that. As we understand it the Premier and Chief Health Officer will be giving a press conference this morning with more information. Please pass this email on to family and friends who may have planned a visit to our sites today as they will not be allowed entry.

 

The following applies to all Vacenti homes from today:

Visitations Restrictions

1)      No visits from family and friends are allowed, including after-hours and weekend visits. This includes regular visitors.

2)      Any family approved by the Facility Manager to visit during the last lockdown to provide care and support may do so today and tomorrow but must wear a mask. You will need to discuss your particular circumstances with your home’s Manager on Monday.

3)      Aged Care Direction No 9 allows residents to leave the home to receive or access health care; or to attend a funeral; or in the case of emergency or on any other compassionate grounds. We strongly ask you to consider the nature of any external appointments planned over the weekend and only attend critical medical appointments such as dialysis.

Wearing of Masks

Aged Care Direction No 9 requires all visitors, staff and contractors to wear a “single use surgical face mask”. Effective today:

1)      All Vacenti staff have been issued face masks and are now wearing them throughout their shifts.

2)      Family and visitors who have had compassionate entry approved are required to wear a “single use surgical face mask” at all times whilst in the home including in your loved one’s room.

3)      Cloth masks are not acceptable inside our homes. You will provided a mask by Vacenti on entry. We ask that you wash your hands before fitting and after taking it off. Our staff will assist with fitting if necessary. Disposal bins will be available at the exit.

Sign-In

Family and visitors who have had compassionate entry approved are required to sign in. Aged Care Direction No 8 specifically requires that the recorded information must include: name, phone number, and email address (if you have one).

Resident Contact

We are sure that this time is now unsettling for some residents and families. Please feel free to make telephone contact with your loved one, or make use of our video telehealth.

We do not have any COVID-19 cases in any of our homes.

Please let us know of anybody who needs to be added to our mailing list along with the resident’s name and relationship. We will provide an update as soon as we have been provided with more information.

Please feel free to make telephone contact with your loved one, or make use of our video telehealth. The main application we are using so far is Skype. You can download Skype from https://www.skype.com/en/get-skype/.

Our Skype details are as follows:

 

Skype Account Name Skype associated Email Address Who to email to create a booking
Portofino TeleHealth PH.TeleHealth@outlook.com Admin.PH@vacenti.com.au
Casa D’amore TeleHealth CD.TeleHealth@outlook.com Admin.CD@vacenti.com.au
Marebello TeleHealth MB.TeleHealth@outlook.com Admin.MB@vacenti.com.au
Lorocco TeleHealth LO.TeleHealth@outlook.com Admin.LO@vacenti.com.au
Esida TeleHealth ES.TeleHealth@outlook.com Admin.ES@vacenti.com.au

 

The protocol to arrange a Skype call between you and your loved one is as follows:

1.       Email our lovely Administration personnel at the respective home (see “Who to email to create a booking above”) with the residents name, preferred booking date and time, your contact phone no, your Skype Name and Skype related email address. Please send this email Mon to Fri during business hours and with at least 48 hours notice.

2.       Our Administration staff will then add you to our Skype Contacts list. This will involve sending you a “wave” which you will need to accept so it adds you to our contacts list. Alternatively, you can seek us out using the Skype Account Name above, or the Skype associated email address. Send us a “wave” and we will respond. The end result we need is that both parties are in the respective Skype Contacts List for a connection to happen.

3.       At, or as close as we can to the nominated time, we will call you. Please do not call us. We cannot guarantee that a staff member is available at the exact time to take calls.

We do not have any COVID-19 cases in any of our homes.

Also please take note of Qld Health’s request for anyone living in the Logan and Springfield Lakes regions to be tested.

Please pass this email along to family and friends who may not be getting them. Please let us know of anybody who needs to be added to our mailing list along with the resident’s name and relationship.


For further information refer to Vacenti Updates

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 24, 3rd September, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 23, 12th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 22, 12th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 21, 10th August, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 20, 31st July, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 19, 31st July, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 18, 29th July, 2020

Click here –  Vacenti Update on Coronavirus – COVID-19 – Update no 16, 26th June, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 15, 19th June, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 14, 10th June, 2020

Click here  – Vacenti Update on Coronavirus – COVID-19 – Update no 13, 25th May, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 12, 9th May, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 11, 30th April, 2020

Click here –  Vacenti Update on Coronavirus – COVID-19 – Update no 10, 27th April, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 –  Update no 9, 17th April, 2020

Click here– Vacenti Update on Coronavirus – COVID-19 –  Update no 8, 17th April, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 7, 31st March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 6, 27th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 5, 24th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 4 , 18th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 3, 06th March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 2, 02nd March, 2020

Click here – Vacenti Update on Coronavirus – COVID-19 – Update no 1, 17th February, 2020