|Important Vacenti Update on Coronavirus – COVID-19 – Aged Care Direction – 26
Information as at April 15th 2021
As per the Premier’s announcement, we welcome back visitors to our Homes across our network. From 6 am there will be no visitor restrictions nor a requirement for masks to be worn when within the Home. We ask that all visitors to our Homes ensure you sign into the Home and follow the social distancing advice that we have been living with for the past year.
We, at Vacenti, are obliged to follow the Health advice as directed by Qld Health and as such, there is a delay at times from when the Premier makes a public announcement to when we are officially notified. We have yet to receive official notification but empathise with our Vacenti community that social isolation of residents and family members is not in the best interest of anyone. We have made the call to open back up to visitors in good faith that notification will come through today Thursday the 15th of April.
As a reminder, Friday and Saturday will be as per pre-lockdown hours and Sunday by notification to the Facility Manager.
Last week, Aged Care Direction 26 was released.
Aged Care Direction No 21 and Visitor Restrictions
To reiterate requirements under the Aged Care Directions:
Vacenti homes are open for visits Monday to Saturday during normal hours of 8:30am to 4:30pm . Sunday and after-hours visits will continue to be by appointment only.
We respectfully ask visiting families to:
Use of Masks by Families and Visitors
Whilst our homes are in an “Unrestricted Zone”, families and visitors are not required to wear masks. However, should you feel more comfortable to wear a mask inside our home, please feel free to do so. This includes the use of cloth masks. Staff and contractors working on 2 or more sites must wear single use surgical masks.
Should any of our homes be placed in a “Restricted Zone” in the future, then cloth masks will no longer be acceptable. We will advise you of those requirements at that time.
Taking residents off site
We require all residents and families to complete the Resident Leave Register at reception, both on exiting and return to assist us in our risk assessment and surveillance protocols. Sign out is particularly important for contact tracing. Be very vigilant about social distancing and personal hygiene whilst you are off site.
Please feel free to make telephone contact with your loved one, or make use of our video telehealth. The main application we are using so far is Skype. You can download Skype from https://www.skype.com/en/get-skype/.
Our Skype details are as follows:
|Skype Account Name||Skype associated Email Address||Who to email to create a booking|
|Casa D’amore TeleHealth||CD.TeleHealth@outlook.com||Admin.CD@vacenti.com.au|
The protocol to arrange a Skype call between you and your loved one is as follows:
1. Email our lovely Administration personnel at the respective home (see “Who to email to create a booking above”) with the residents name, preferred booking date and time, your contact phone no, your Skype Name and Skype related email address. Please send this email Mon to Fri during business hours and with at least 48 hours notice.
2. Our Administration staff will then add you to our Skype Contacts list. This will involve sending you a “wave” which you will need to accept so it adds you to our contacts list. Alternatively, you can seek us out using the Skype Account Name above, or the Skype associated email address. Send us a “wave” and we will respond. The end result we need is that both parties are in the respective Skype Contacts List for a connection to happen.
3. At, or as close as we can to the nominated time, we will call you. Please do not call us. We cannot guarantee that a staff member is available at the exact time to take calls.
We do not have any COVID-19 cases in any of our homes.
For more information specific to current COVID-19 restrictions, please visit your State Government website here