Aged Care Quality Standards
We Care Like Family
What are the Aged Care Quality Standards?
On 1 July 2019, the Quality Standards came into effect. They apply to all Australian Government subsidised aged care services. The Quality Standards clearly define what good aged care should look like.
The Quality Standards make it easier to check that people receive good care. Good care is not about ‘ticking boxes’. It’s about them caring for you and your individual needs.
Watch the video below to see what the new Quality Standards means for Aged Care.
Most people know what good care feels like
Most people know what good care feels like – it’s when the staff are friendly, respectful, and attentive to your individual needs. At Vacenti, we take pride in our team of skilled professionals who are committed to delivering the highest standard of care. Our staff members not only have the expertise to meet your needs but also genuinely care about your well-being, making sure you feel supported every day.
Good care also means having people to talk to about the things that matter most to you, whether it’s your health, comfort, or interests. We foster an environment where communication is open, and you’re always listened to. Additionally, our well-run organisation ensures that the care you receive is organised, reliable, and focused on your specific requirements, providing peace of mind to both you and your loved ones.
What you can expect in aged care
In aged care, whether you’re receiving care at home or in a residential service, you can expect to be treated with dignity and respect. At Vacenti, we believe every person, regardless of their background, identity, or life experiences, has the right to quality care that meets their individual needs. Our team is dedicated to providing personalised care that addresses both your clinical and personal requirements, ensuring you feel valued and well-cared for every day.
If at any point you feel your care isn’t meeting the standard you expect, it’s important to speak up. Raising concerns is a normal part of the care process and helps ensure that services remain of the highest quality. At Vacenti, we welcome feedback and encourage open communication so that we can address any issues promptly, ensuring that your care continues to meet your expectations and needs.
What you can do if you have a concern
At Vacenti, we encourage open communication, so you and your family feel comfortable raising any concerns about your care. If you’re not comfortable speaking with us directly, you can contact the Aged Care Quality and Safety Commission to provide feedback, which helps us improve our services. For feedback, call 1800 951 822 or email Audit.Feedback@agedcarequality.gov.au.
If you have concerns, reaching out allows us to address any issues and improve care. Advocates are also available to help you understand your rights and options. You can contact an advocate at 1800 700 600 or visit the Older Persons Advocacy Network (OPAN) website for more details.